Accessibility standard for customer service

In compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

Skylar Media Group Inc. is committed to excellence in serving all customers including people with disabilities. All customer service provided by Skylar Media Group Inc. shall follow the ideals of dignity, independence, integration and equal opportunity.

As part of our commitment to accessibility, we will ensure that Skylar Media Group Inc. staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services. We will communicate with people with disabilities in ways that take into account their disability.

As we continue to improve our services for people with disabilities, we will post changes here within our accessibility statement, so you will know the progress we are making.

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Skylar Media Group Inc. will make every reasonable effort to notify customers promptly. We will provide information including the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

If you would like to receive a copy of our policies, procedures and practices please contact our Human Resources Department, in any of the ways identified below.

If you require the requested information be provided in a particular format for reasons related to a disability please indicate your preferred format at the time of making your request.

Feedback Process:

Customers who wish to provide feedback on the way Skylar Media Group Inc. provides services to people with disabilities may contact our Human Resources Department:

Skylar Media Group Inc. 
Human Resources Department
334 Bradwick Drive
Concord, ON L4K 1K8+1 905-707-6071hr@skylarmedia.caCustomers can expect a response within 3 business days.